Hillary Hicks is a journalist who focuses on issues that are relevant, speaks to the point and doesn’t hold back from saying it how it is. Someone who doesn’t make a lot of money, doesn’t have any real agenda and certainly sees the world through a slightly jaded perspective. He speaks for people who most of the time don’t say anything, just look at the ground, accept a poor experience and sigh internally that things just didn’t go their way that day….again. Hillary wants to hear from you and wants your help creating a voice of reason and exploration into why some services, businesses and people just don’t seem to care about their customer’s experience. And every once and a while, just maybe….when a good experience happens, we can tell people about that also.